Privacy Policy

Effective Date: October 2025
Company: Prospace Shop (a division of Prospace Digital)
Email: sales@prospaceshop.co.za
Website: www.prospaceshop.co.za

1. Introduction

At Prospace Shop, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, make a purchase, or contact us.

By using our website or purchasing from us, you agree to the practices described in this policy.

2. Information We Collect

We collect the following types of information to provide and improve our services:

2.1 Personal Information

When you create an account, place an order, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Company name (if applicable)
• Payment details (processed securely via third-party gateways)

2.2 Automatically Collected Data

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information
• Pages visited and time spent on the site
• Cookies and tracking technologies (see section 7)

3. How We Use Your Information

Your information is used for legitimate business purposes, including to:

• Process and deliver your orders
• Communicate order updates, invoices, and confirmations
• Respond to your inquiries and provide support
• Improve our website, products, and services
• Comply with legal and tax requirements
• Send marketing updates (only with your consent)

We do not sell, rent, or trade your personal data to third parties.

4. Sharing Your Information

We may share your information only with:

• Service providers (e.g., payment gateways, couriers, IT support) to fulfill your order.
• Regulatory or legal authorities if required by law.
• Prospace Digital, our parent company, for operational purposes.

All partners and service providers are bound by confidentiality and data protection agreements.

5. Data Security

We use appropriate administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, or destruction.
Our website uses SSL encryption and all payments are processed through secure, compliant payment gateways.

6. Data Retention

We retain your personal data only as long as necessary to:

• Fulfill the purposes outlined in this policy,
• Comply with legal obligations, and
• Resolve disputes or enforce agreements.

When no longer needed, your data is securely deleted or anonymized.

7. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience.
Cookies help us remember your preferences, analyze website performance, and offer personalized product recommendations.
You can modify or disable cookies in your browser settings, but some features may not function properly without them.

8. Your Rights

Under the Protection of Personal Information Act (POPIA) and relevant data protection laws, you have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of inaccurate data.
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the Information Regulator of South Africa.

To exercise your rights, contact us at sales@prospaceshop.co.za.

9. Marketing Communications

We may send you promotional emails or product updates if you’ve opted in.
You can unsubscribe at any time by clicking the “Unsubscribe” link in our emails or by contacting sales@prospaceshop.co.za.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons.
The updated version will always be available on our website, with the effective date clearly stated.

11. Contact Us

For any questions, concerns, or data access requests, please contact:
Email: sales@prospaceshop.co.za
Website: www.prospaceshop.co.za